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Get answers for all our FAQs
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Can I purchase without subscribing?
Yes, you can. All of our products are available for one-time purchases as well as subscription plans.
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Do you ship internationally?
Yes, we offer international shipping. Please be advised that shipping fees may vary depending on your specific location.
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What forms of payment are accepted?
We accept multiple convenient payment methods, including major credit cards, Shop Pay, Apple Pay, PayPal, and Google Pay. Choose the option that works best for you at checkout for a smooth and secure shopping experience.
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Are your products free from harmful ingredients?
Yes, they are! Lactomedi products are made with EWG ALL GREEN verified ingredients and have been free of harmful substances since 2022.
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Are the products safe to use during pregnancy?
Our products can be used during pregnancy, but we always recommend consulting your doctor before use.
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Where are your products made?
All of our products are manufactured in South Korea under strict quality standards to ensure safe, effective care for women.
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Is there an expiration date?
Yes, the expiration date is printed on each product. Please check the label before use.
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Why do the products have a scent?
Any scent you notice comes from natural ingredients. We do not use any artificial fragrances in our products.
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When will my order ship?
Once your payment is confirmed, please allow 1–2 business days for processing and shipping. During peak periods, it may take up to 5 business days for your order to ship.
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How long will it take to receive my order?
Most orders are delivered within 7–15 business days, depending on your location and local shipping conditions.
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Can I change or cancel my order after placing it?
Unfortunately, we’re unable to make changes to orders once they’ve been placed. If you need assistance, please contact Customer Support and we’ll do our best to help.
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My order status says “Unfulfilled.” What does that mean?
“Unfulfilled” means we’ve received your order and it’s being prepared for shipment. Once it’s processed and shipped, the status will update to “Fulfilled” and you’ll receive a tracking number.
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How do I return an item?
You may request a refund within 30 days of the shipment date. For orders of up to 2 boxes, refunds are available regardless of reason, and no return is required. For 3 boxes or more, refunds are only available for unused boxes that are returned.
Please note: Shipping fees are non-refundable unless the issue is due to our error. -
Do you cover return shipping costs?
No, we don’t cover return shipping costs. Customers are responsible for any return shipping and related fees.
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What if my item is damaged, incorrect, or something’s missing?
Please contact us within 7 days of receiving your order. Include your order number, photos of the item(s), and a short description of the issue. We'll take care of it as quickly as we can.
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Do I need to create an account to make a purchase?
No, you can check out as a guest. But creating an account lets you track orders, earn points, and access exclusive offers.
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I forgot my password. How can I reset it?
Just click ‘Forgot Password’ on the login page and enter your email. We'll send you a link to reset your password.
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How do I check my order number?
You can find your order number in the confirmation email we sent after your purchase. It’s also available in your account under ‘Order History’ if you created an account at checkout.
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How do I update my shipping address?
Log in to your account and go to the ‘Your Profile’ section. From there, you can add, edit, or remove your shipping addresses.
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